yes we do repairs

ive always felt that a craftsman should fix stuff.  particularly stuff that is important to people who really like the stuff that is broken.  it might be a family piece, like this one, and have sentimental value, or it could be just a nice piece of furniture with a problem here or there, looking for the good life.  also, as a 

craftsperson, where else are you going to get to work on pieces like this one if you automatically just say

"i dont do repairs"  .. i mean, check this out .. fantastic unrestrained inlay work .. probably 18th century?  definitely english, as its owner is.  anyway, this was an onsite job, particularly enjoyable because we have been discussing fixing it off and on for, literally, years. click the photo to enlarge it.

all done today ... check that one out.  ready for the next hundred years.

weve had a run of repairs lately .. heres a shaker like cabinet that had no pulls, a funky fastener on the latch, a big water streak down the front of it and some shelves inside which we removed and replaced with a rod for hanging clothes.  its got some charm now.

and how often do you see a paper mache tilt top table?  never knew there was such a  thing.
love the scrap abalone oval, what would you call it?,  an applique?

this one had a painting fall on it .. that broke the paper base where the column screwed in. we also added a new catch where before the hinged block was screwed together so it couldnt flip up

technically, this wasnt a repair.  we just made a new base for the top.  the center of the table is a square of reclaimed french parquet floor.  the real thing!  hand hewn from solid wood, with a clever, rustic, mechanism that changes it from a 44 " square to a 62" round

here you can see the mechanism and the hand hewn nature of the original floor

tah dah!  the top is darker, and the base is lighter, in real life ... overhead florescent lights ..

another nostalgic funky family piece .. had a big crack in the side and back, and the two front feet and one of the back feet were loose and had to be removed and reset.

havent seen it yet with all the drawers.  only one drawer needed work

and this piece ... holy moly !  braziliab rosewood danish modern, damaged in shipping.  another onsite repair

cool piece ..

loved the interior bar detail and and way they cut the doors with the angles on them..
only the left one is open enough to see that.

better now, not perfect, but better

and we recently did six of these .. removing worn out brass casters on the front legs,

and turning new balled feet for the front legs

this is the connector from the trestle table below

as you can see in the photo below, the wedge grounded out on the edge of the hole before the table tightened up.  we squared up the inside edge and made new wedges.  its solid as a rock now.

we also added a foot to each end to make it a 12 table

and were working slowly on the doors below ... engineering a frame to hang them .. interesting challenge. they are too short, and too wide for the hole.  i have a plan ...

and weve got a very cool 12 foot walnut table going too .. more on that later

almost forgot this one ... it had a very clever sliding dovetail joint between the back leg and the 1/2" thick top rail.  had to trim off one side and reglue .. should be fine .. its part of a daily use kitchen set ..

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slow learner the definitive design fee policy post

Back on Sunday, May 31st 2009, I wrote a post about a client I had just finished working with on the design for a custom coffee table with dragonflies and reeds inlayed in the top of it. Here is a link to that blog post. Lets just say it didnt go well for Dan.  In case you dont want to read my whining, heres a brief excerpt from what I wrote after that experience, summarizing my then and current thoughts on design fees:

"Here’s what I’ll do for free :

Have a meeting or two of reasonable length, say an hour or so, at my shop or at their house close by …. No Charge …. More than ½ hour travel time from my shop, meetings MAY involve travel time reimbursement. The client will be informed in advance and the charge will be assessed at my discretion, probably depending on how the meeting seems to go.

Provide concept sketches and one CAD scale drawing … No Charge

If design is ‘close’ but not finalized, I’ll provide a non binding ESTIMATE of the project’s cost including shipping and installation. No Charge

If we move on from there without, at that time, a formal agreement, I will request a non-refundable design fee that seems appropriate to the project at hand. (Our current design rate on 2/14/15 is $75.00/ hour)  If that fee is used up, we probably have a problem, and we’ll have to take it from there with a new, written and accepted, design fee agreement ….

I hope this is clear and that it will help both me and my customers to understand that design is not something that just happens but is a sometimes complicated and time consuming process. And, time is really all we’ve REALLY got.. "

I dont think I would change much about that summary today.  And, until this past December, I have not had to request any design fees since 2009.  I will say though, that every time in the future that I do request a design fee, which is really, really only when I think it necessary, I will make sure that if someone gives me a design fee, that they understand my stated position on this. 

The prompt for this current posting was from a potential client who asked me to consider building for them a Greene and Greene style kitchen with all the bells and whistles. Their budget, at first, seemed sort of reasonable, but since we had no drawings to bid from, and the drawings their kitchen designer provided were not what they wanted, if I wanted to consider doing the job, I would have to make drawings to bid from.  They offered a $1000. design deposit, which I thought was reasonable, and which the husband, obviously, took to mean I was totally committed to their project, would love their site and their contractor, and could do whatever design they wanted, whenever they wanted it, within their budget.  Well, after quite a bit of drawing time and back and forth by email, and a site visit to Boston to meet their contractor and actually see the space they were going to remodel, for a variety of reasons I will not go into here, (Ill invoke Will Rogers who once said "Never miss a good chance to shut up"),  I decided to withdraw.   Since I had spent quite a lot of time just understanding the space, which was very tight, and producing drawings and a quick model for the design meeting, and to estimate a total cost, I offered to settle for just the deposit, which was about 1/2 of the time I had spent on the project, not counting the overnight trip to Boston.  We had already discussed at our initial meeting that I do kitchen work only on a cost plus basis.

The wife was fine with that, but the husband, not so much .. I spoke with the wife, and followed up with some post meeting suggestions to smooth the project execution, and didnt hear anything until almost a month later, last Wednesday night, when i received the email below:

Hi Dan,

     Sorry to take a couple of weeks to get back on this -- busy digging out.  Were not as good at dealing with so much snow as Vermonters!

     Lets focus on where we agree, i.e., that this wont be settled over email.  Glad for any thoughts you have on a resolution mechanism.  Is there a local trade group or business association up there that offers mediation or arbitration?  The default is filing a claim in Bennington County small claims court, which itself may be a good option all around -- inexpensive, informal, local for you.

Yours,

Johnathan

inexpensive, informal, local for you   ... Love it!  So breezy and informal !! and the snow!  

After fuming for a bit and talking to my closest advisors, I decided to return the clients entire $1000. deposit and get on with it.  Anything else seemed like a lose/lose from a business standpoint.  Taking a design deposit in the future?  I will list all the contingencies I can think of, have a reading of my policy above, and feel better about my chances of getting paid for at least some of my efforts, regardless of whether the project proceeds or not.

What I had to bid from, plus some not what we want sketch up pictures.

The cad drawings I prepared for the meeting in Boston .. The model is at the start of this post.

Before picture ....

Live and Learn ...

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